Terms and Conditions | Discount Salt Pool

Copyright and Trademark Notice

Unless otherwise specified, all materials appearing on this site, including the text, site design, logos, graphics, icons, digital downloads, data compilations, software, and images, as well as the selection, assembly and arrangement thereof, are the sole property of Pace Research, LTD. © 2009, ALL RIGHTS RESERVED, and protected by United States and International Copyright Laws. All Content is copyrighted as a collective work under the United States and International Copyright Laws, and Pace Research, LTD owns to its fullest extent allowed by such laws, the copyright in the selection, coordination, arrangement, and enhancement of all content. You may use the content of this site only for the purpose of shopping on this site or placing an order on this site and for no other purpose. No materials from this site may be copied, reproduced, modified, removed, deleted, augmented, added to, republished, uploaded, posted, transmitted, or distributed in any form or by any means without our prior written permission. You may not participate in the transfer or sale, lease or rental of, create derivative works from or in any way exploit any of the Content, in whole or in part. All rights not expressly granted herein are reserved. Any unauthorized use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties. Accordingly, Pace Research Ltd. reserves the right to pursue damages from infringement in a venue of their choice, including reasonable attorney’s fees.

Credit Cards, PayPal, Other Online Payment Methods

We accept PayPal and the following credit cards: Visa, MasterCard, American Express, and Discover. Some customers may additionally have the opportunity to pay through their Amazon accounts. There is no surcharge for using your credit card to make purchases. Please be sure to provide your exact billing address and telephone number (i.e. the address and phone number your credit card bank has on file for you). Incorrect information will cause a delay in processing your order or declined payment. Your credit card will be billed at the time or the order, prior to shipment of your order. Some items and payment methods necessitate a shipment method that is “Signature Required.”

Disclaimer of Warranties and Limitation of Liability

ALL MATERIALS AND SERVICES ON THIS SITE ARE PROVIDED "AS IS". TO THE FULLEST EXTENT PERMISSIBLE BY APPLICABLE LAW, DISCOUNT SALT POOL DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. DISCOUNT SALT POOL DOES NOT WARRANT THAT THIS SITE; INFORMATION, CONTENT, MATERIALS, PRODUCTS (INCLUDING SOFTWARE) OR SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH THIS SITE; THEIR SERVERS; OR E-MAIL SENT FROM DISCOUNT SALT POOL ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. DISCOUNT SALT POOL WILL NOT BE LIABLE FOR DAMAGES OF ANY KIND ARISING FROM THE USE OF THIS SITE OR FROM ANY INFORMATION, CONTENT, MATERIALS, PRODUCTS (INCLUDING SOFTWARE) OR SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH THIS SITE, INCLUDING, BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES, INCLUDING WITHOUT LIMITATION, THOSE RESULTING FOR LOSS OF USE, DATA OR PROFITS, WHETHER OR NOT DISCOUNT SALT POOL HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. YOU EXPRESSLY AGREE THAT YOUR USE OF THIS SITE IS AT YOUR SOLE RISK.

This Site could include technical or other mistakes, inaccuracies or typographical errors. Discount Salt Pool may make changes to the materials and services at this Site, including the prices and descriptions of any products listed herein, at any time without notice. The materials or services at this Site may be out of date, and Discount Salt Pool makes no commitment to update such materials or services.

This Site can be accessed from other countries around the world and may contain references to products, services, and programs that have not been announced in your country. These references do not imply that such products, services or programs are intended to be announced in your country.

Links

This site may contain links to other sites on the Internet that are owned and operated by third parties. You acknowledge that we're not responsible for the operation of or content located on or throughout any such site.

Money Orders, Cashier’s Checks, Company Checks, & Personal Checks

We accept money orders, cashier’s checks, personal checks, and company checks in U.S. Dollars only. Orders are processed upon receipt of a money order or cashier’s check. For personal and company checks, or any other non-credit card order, please allow up to 10 banking days after receipt for clearance of funds before the order is processed. We cannot guarantee the availability of a product by the time funds clear or payment is received. We will charge a $25 fee on all returned checks.

Multiple Product Orders

For a multiple product order, we will make every attempt to ship all products contained in the order at the same time. Products that are unavailable at the time of shipping will be shipped as they become available, unless you inform us otherwise. Some products ship from different locations, and may arrive at different times even if both were available for immediate shipment. If a typo or error causes a shipping rate to be misquoted, we reserve the right to correct the error.

Order Acceptance Policy

Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. Discount Salt Pool reserves the right at any time after receipt of your order to accept or decline your order for any reason or to supply less than the quantity you ordered of any item. Full credit for any items not shipped due to cancellation will be processed usually on the next business day.

Other Conditions

These Conditions will supersede any terms and/or conditions you include with any purchase order, regardless of whether Discount Salt Pool signs them or not. We reserve the right to make changes to this site and these Conditions at any time.

Out-of-Stock / Backordered Products

We will ship your product as soon as it becomes available. Usually, in-stock products ship the same day if ordered by 12:00PM C.S.T. , or by the next business day if your order is received after this time and for orders received on Saturday, Sunday or any major holiday. However, there may be times when the product you have ordered is backordered or out-of-stock which will delay fulfilling your order. Please note that order charges are processed at the time the order is placed, regardless of availability. We will keep you informed of any products that you have ordered that are backordered, out-of-stock, or unavailable for immediate shipment. You may cancel your order at any time prior to shipping. If an item is back-ordered and you choose expedited shipping (example: next-day or second-day air), the item will ship at that speed once it becomes available; shipping will not be refunded because of time spent in waiting for the item to become available.

Privacy

We keep your personal information private and secure. When you make a purchase from our site, you provide your name, email address, credit card information, address, phone number, and a password. We use this information to process your orders, to keep you updated on your orders and to personalize your shopping experience.

Our secure servers protect your information using advanced encryption techniques and firewall technology.

To keep you informed about our latest offers, we may notify you of current promotions, specials and new additions to the Discount Salt Pool site. You may unsubscribe from our newsletters by following the unsubscribe instructions in any email you receive from us.

We use "cookies" to keep track of your current shopping session to personalize your experience and so that you may retrieve your shopping cart at any time.

We may verify email addresses of ratings and reviews submitted; this may be done using third-party services.

In order to understand the way the site is used and make to improvements, we utilize standard Google Analytics features such as demographics, interests, and usage reports, and as well as remarketing features. Google may use the data collected to improve the way it shows ads on its own advertising network. Google allows users to opt out of such features.

Users may be allowed to post comments and other content. We may collect any information that user posts, including personal information, and it may be available to all users who have access to the site. Please bear this in mind when you choose what information to post.

Privacy on Other Web Sites

Other sites accessible through our site have their own privacy policies and data collection practices. Please consult each site's privacy policy. Discount Salt Pool is not responsible for the actions of third parties.

Returns / Refunds

While we never expect an issue with the products we carry, sometimes it may become necessary to return a product. If the need arises, please contact customer support within business hours and secure a Return Merchandise Authorization (RMA) within 30 days of the date of purchase. We’re happy to help you with your issue to hopefully help fix the problem at hand, and to also verify your item’s eligibility for return. Refunds will be processed once items are received at the designated return destination and the condition has been inspected and approved. Before purchasing, please note the following important information.

All Returns:
Unlike many of our competitors, we do not sell used or refurbished items, so products must be returned in new condition in the original packaging; including warranty cards, and all owners' manuals to be returned in the condition in which the product was received. The return of used items must be authorized by the manufacturer, if covered by an applicable guarantee. Refused deliveries may result in delay or denial of refund and fees listed below.

Product damaged in shipping:
In the rare and unfortunate circumstance where a delivery carrier has damaged an item, report the damage and tracking number of the item immediately to the carrier. Document the damage and keep any relevant paperwork from the carrier; contact us and provide us with a copy of any documentation. Keep the item safe from further damage or environmental wear-and-tear. A damage claim may need to be initiated; we will happily help you find a solution for repair or replacement of the damage.

Wrong product delivered:
If by chance Discount Salt Pool ships you the wrong product by mistake, we’ll do everything we can to make it right. Fulfillment mistakes that we make resulting in the shipment of the incorrect product to you will be accepted for return. Call us to obtain an RMA; we’ll provide a return label for the mistaken item and accept it once returned undamaged for full refund or exchange it for the right product. If the wrong product was ordered, the customer must call us to obtain an RMA and return the item unused, undamaged, and freight prepaid. Discount Salt Pool takes pride in assisting customers & providing helpful information, but we have no way to know everything about your system or application, and it is ultimately the responsibility of the customer to check that the items they order is the correct choice for their system and equipment.

Products Believed To Be Defective or Incompatible:
If you feel you have a defective product, please refer to the warranty information packaged with your product or posted on the relevant manufacturer’s website. We will be glad to help you troubleshoot or find a solution to your issue, and also help connect you to the manufacturer’s warranty support. It is incumbent upon you to contact in a timely manner manufacturer warranty support for a solution before attempting to return a product. Most manufacturers have technical or warranty support teams that will gladly make sure your product if functioning properly, and if not to take steps to handle any defect quickly. If a warranty solution is not possible, most manufacturers must authorize the return of a used product. Discount Salt Pool does not express or imply any warranties, and all warranties are the responsibility of the manufacturer. Discount Salt Pool expressly disclaims liability for any injury, loss, damage, or cost (including labor) of any kind arising from the use or inability to use any item we sell. Though we try to be helpful and to provide as much information about products as possible, it is not possible for Discount Salt Pool to have full knowledge of your pool equipment application or pool system’s needs, and we cannot accept responsibility for the purchase of products that are not compatible or may not function with your system.

Non-refundable and Non-returnable items:
Some products do not qualify for return. Chemicals or chemical test products, pool cleaners, used filter elements, special order items or custom items, items under $15, heaters or heat pumps cannot be returned for any reason; warranty issues will be handled by the manufacturer.

Return Window:
Returns will only accepted for return if an eligible RMA is issued within 30 days from the date of purchase. Once an RMA is issued, it will be valid for 30 days. Transactions beyond this period are subject to warranty policies as stated in the owner's manual and cannot be refunded.

Standard Fees:
With the sole exception of fulfillment mistakes, all original-condition returns are subject to a basic 10% restocking fee and less the original cost of shipping (even if the shipping charge was reduced or waived due to a promotion). Return freight is the sole responsibility of the customer. Products must be returned in new condition in the original packaging, including warranty cards and all owners' manuals. If the item is returned, but not in the new condition with original packaging, your return may be refused or the restocking fee may be increased to 25%. Deliveries refused without authorization from Discount Salt Pool may result in delay or denial of refund, may be subject to up to a 15% restocking fee, and are subject to freight charges both ways. Payment processing fees from the original transaction will not be returned if the payment processor’s policy does not refund these charges, e.g. PayPal.

Refunds:
Refunds will be issued once the product is received and inspected, and will be processed within 1 to 5 business days after receipt of merchandise. Depending on your payment processor, normal time for this refund to appear on your statement can be an additional 10-14 business days.

Shipping Policy

Shipping Time: Most orders received before 12:00PM Central (CST) will ship the same business day, provided the product ordered is in stock. Most orders received after 12:00 PM CST will ship the next business day. Some in-stock items can take up to 7-10 business days to ship in rare cases. Orders are not processed or shipped on Saturday or Sunday (including by all standard shipping carriers), except by prior arrangement. Certain items need to be shipped “Signature Required."

Delivery Time: While the majority of items we ship are delivered in as little as 1-3 business days, we cannot guarantee when an order will arrive. Consider any shipping or transit time offered to you, including expedited shipping options, by Discount Salt Pool or other parties only as an estimate. Please do not schedule installation personnel or services until the product arrives.

International Shipping: Rates and delivery times vary by country. International orders may encounter increase shipping or wait times due to customs. Only the receiver is responsible for any duties, broker fees, tariffs, taxes, or any additional costs that may be incurred during international shipping.

Title to Products Shipped: all items purchased from us are made pursuant to a shipment contract. This means that the risk of loss and title for such items passes to you upon our delivery to the carrier.

Unforeseen Delays: Discount Salt Pool shall not be liable for delays or prevention of delivery due to local restrictions, unforeseen circumstances, or acts of God, which may include, but is not limited to, weather conditions, traffic conditions, and/or mechanical difficulties.

Submitted Content

Any content submitted to this site, such as reviews, questions, answers, comments, manufacturer descriptions, videos, communications, and the like ("Content"), become property of Discount Salt Pool upon submission. By submitting Content, you acknowledge your legal rights to submit such information and agree to the assignment to Discount Salt Pool of all rights, titles and interest both in the United States and Internationally for all Copyrightable and intellectual properties in the Comments. Once submitted, Discount Salt Pool may use the Content in any fashion it deems appropriate. By using the Content, Discount Salt Pool is under no obligation to maintain any Content in Confidence, to compensate for any Content, or to respond to the authors Content. Further you agree to not hold Discount Salt Pool liable for any costs and/or damage caused from instructions or recommendations from Content. Discount Salt Pool recommends any work be performed by a qualified individual. You agree that any Content submitted by you to the Site will not violate this policy or any right of any third party, including copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Content submitted by you to the Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "SPAM". Further, Discount Salt Pool reserves the right though not the duty, to monitor and/or edit or remove any Content submitted to the Site. You grant Discount Salt Pool the right to use your name (or alias) supplied at your submission in connection with any Content. Submitted Content may be shared with third-party syndication services. Since we may desire to respond to some Content, you agree not to supply a false email address, impersonate any person or entity, or otherwise provide misleading information as to the origin of any Content you submit.

Taxes

Our store will automatically charge and withhold the applicable sales tax for orders to be delivered to addresses within the same state/province where Discount Salt Pool or the distribution point of your order holds a presence. For orders shipped to other areas, you (the shopper) are solely responsible for any sales taxes and/or other taxes that may apply.

Typographical Errors

In the event a product is listed at an incorrect price due to typographical error or error in pricing information received from our suppliers, Discount Salt Pool shall have the right to refuse or cancel any orders placed for products listed at the incorrect price. Discount Salt Pool shall also have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, Discount Salt Pool will issue a refund to your card in the amount of the incorrect price

Warranty Information

Nearly all products sold by Discount Salt Pool carry a manufacturer warranty. If you feel you have a defective product, please refer to the warranty information packaged with your product. Please contact us if you require assistance.

Discount Salt Pool does not express or imply any warranties. All warranties are the responsibility of the manufacturer. Discount Salt Pool expressly disclaims liability for any injury, loss, damage, or cost (including labor) of any kind arising from the use or inability to use any item we sell. See also "Disclaimer of Warranties and Limitation of Liability".

Additionally, below is a selection of helpful information about warranties for most manufacturers and many products:

• Most manufacturer warranties clearly express that warranty applies to defects in material and/or workmanship only, and cover only the replacement or repair of defective or missing parts.
• Most chlorine generator warranties are limited warranties that reflect the consumable nature of the salt cell.
• Labor is not included in most warranties, nor do manufacturers accept responsibility for loss of time, loss of use, inconvenience, incidental expenses or material charges.
• Any shipping charges incurred in the execution of a warranty claim are the responsibility of the owner.
• Warranties typically extend to the original retail owner only and may not be transferable.
• Warranty periods typically begin on the date of purchase. Some manufacturers may start the warranty at the date of installation if it can be proven with an installation invoice or proof of installation date, see manufacturer details. If this information is not available, warranty periods typically will be dated from the date of manufacture.
• For products that were shipped internationally, warranties are usually only valid if the manufacturer has a presence in the country where the products were shipped.